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6 Ways We Improve Our White-Glove HR Service
At Syndeo, we're committed to delivering top-tier HR services as your premier HR partner. We don’t use that title lightly. Our mission is to exceed your expectations by providing expert guidance and valuable resources that simplify your job. While our team excels in many areas for specialized needs outside our core expertise, we collaborate with carefully selected third-party vendors who align with our values and work ethic, ensuring you receive the best possible support in every aspect of HR management.
When evaluating potential partners, we seek vendors who provide high-standard customer service and ongoing support that we pride ourselves on. In the PEO industry, it's common to encounter services with complex billing structures, but at Syndeo, we focus on transparency. That’s why, whenever possible, we choose partners who invoice you directly, so you know exactly what you're paying for these specialized platforms without hidden fees or inflated costs.
Most importantly, our vendor partners’ systems integrate seamlessly with our HRIS, PrismHR. Each platform features an easily accessible widget within PrismHR, effectively requiring only one sign-in. Your employees can quickly access or input the information they need without hassle, streamlining the process and improving efficiency.
This post explores six partners whose services help us serve our clients better, including:
Let’s take a look at each one:
PrismHR Hire is an applicant tracking system that streamlines the hiring process by offering different tools for job postings, tracking applicants, interviews, and assessments. It helps you hire right the first time, saving the costly time and effort having to rehire takes. Within PrismHR Hire, you can post directly from your account to a variety of free and paid job boards and social media to reach a larger pool of candidates. Reviewing resumes, evaluating and ranking applications, and communicating with promising applicants is easily done within the platform, saving hiring managers and employers valuable time.
Imagine having one organized place to search, highlight, and screen all the applicants who apply for your open position. But it gets better: once you make your decision, you can send a customized offer letter to the candidate you want to hire, as well as non-acceptance letters to the others. Additionally, with just a few clicks, you can send your new hire all the onboarding information and pre-employment paperwork he or she needs to start. And the best part? PrismHR Hire automatically prepares the new hire's information in Prism and provides you the opportunity to confirm their employment details before their new hire onboarding documents are sent.
Timeco is an integrated cloud-based software for timekeeping with a user-friendly platform and three different timekeeping device options. This platform is highly customizable for a wide variety of industries and eliminates manual time tracking. Whether your employees are hourly or salaried or if you need shift differential pay, Timeco takes the headache out of keeping track of everyone. Timeco’s intuitive platform helps with drag-and-drop scheduling and prevents frustrating pay errors.
One of the things that impressed us the most was the scope of Timeco’s services and their ability to help clients with every conceivable timekeeping circumstance. Timeco can accommodate mobile timekeeping, PTO tracking, department transfers, geo-fencing, leave requests, benefit accruals, and more. Their comprehensive platform is easy to use for employees and supervisors and makes recording and approval of work time incredibly easy.
Timeco stands by its tailored training to help your employees and managers effectively use the system and addresses any concerns with their dedicated support. Our clients love that Timeco’s integration with PrismHR goes both ways — time tracked is directly uploaded to PrismHR, and changes made within the PrismHR platform are automatically transferred to Timeco. It’s seamless and a cost-effective way to have confidence in your timekeeping system.
Okay, so employee performance may not always be perfect, but ClearCo is a performance management software that helps move your team in that direction. It simplifies and improves your performance review process through tools that help with goal planning and check-ins, engagement, and a robust reporting system. ClearCo is easily tailored to the specific needs of your review cycles, based on pre-built performance review templates and questionnaires. Within the platform, you can find customizable templates for:
ClearCo also offers tools that can guide your employees and managers in goal-planning and achieving, aligning priorities, goals, and success metrics with core values. Extra support through the 1:1 Workspace feature improves focus, feedback, and collaboration among your entire team as everyone is working towards common and personal goals. Your team can give “shout-outs” to other members for good work or appreciated traits, celebrate employee milestones, or welcome new hires within the ClearCo platform, fostering an increasingly supportive community.
Beyond the actual reviews, ClearCo allows managers and employers to easily analyze performance data each review cycle and identify top performers. Through detailed reports and survey analytics, you can get a clear picture of employee engagement and workplace satisfaction.
Outsolve provides Office of the Federal Contractors Compliance Program (OFCCP) audit support and affirmative action (AA) implementation. They handle the burden of the initial and future updates to any affirmative action plans (AAPs) which require a significant amount of time to create and document. Outsolve offers a dedicated team of affirmative action experts for OFCCP regulatory compliance. As AAPs are outside of the scope of Syndeo’s service, supplying a trusted service provider like Outsolve gives our clients confidence in securing a highly-touted company that can ensure they remain in compliance with AA and equal employment opportunities and recommend actions that avoid violations.
Because Outsolve shoulders the record-keeping and updating responsibility, you can save valuable time and resources while maintaining the peace of mind that all of your compliance requirements are met.
HRlogics helps employers apply for and track tax credits received for Work Opportunity Tax Credit (WOTC)-eligible employees. WOTC is a federal incentive program that encourages employers to hire employees from groups who historically faced barriers to finding employment by offering tax credits. These employees include unemployed or disabled veterans, long-term unemployed workers, ex-felons, TANF (Temporary Assistance for Needy Families) and Supplemental Nutrition Assistance Program (SNAP) recipients, and others.
HRlogics provides WOTC forms, which are completed through PrismHR during the new hire process — ensuring that the application is submitted within the 28-day deadline from the employee's start date. That means you can receive up to $2,400 in tax credits per hire, which can be applied for up to one year retroactively or up to 20 years in the future. HRlogics helps clients receive the maximum credit available and handles the entire process, from the initial collection of employee forms to supplying the certificate amounts needed for your IRS 941 form. A process that once required extensive paperwork and lengthy approval times is now simplified and expedited with the help of HRlogics.
ZayZoon is an integrated vendor that provides employees with access to their earned wages ahead of their scheduled payday. Instant access to already-earned wages can help your employees avoid late fees, overdraft fees, bounced checks, and even predatory payday loans. But beyond just providing funds when your employees need it, ZayZoon works to help your employees develop better financial decision-making overall. In fact, 89 percent of ZayZoon users say that ZayZoon Financial Wellness has improved their financial health through education courses, smart insights, and customized alerts that help them avoid all those pocket-reducing fees. And, of course, employees who aren’t burdened by financial pressures perform better and are more engaged, which positively impacts your bottom line.
Did we mention there’s no cost? All ZayZoon profits come from transactions; employers have no upfront fees or subscription fees. ZayZoon fully integrates with PrismHR, so employers don’t even have to track who is accessing their money before payday and who isn’t. For a nominal fee, your employees can receive up to $200 per day up to the maximum limit (up to 50 percent of their net earnings), which is then withheld and paid back to ZayZoon on payday.
Read more about Syndeo’s partnership with ZayZoon here.
Syndeo’s vendor solutions streamline essential HR tasks — from hiring and timekeeping to compliance and payroll. We thoroughly vet each integrated partner’s ability to solve our clients' needs, cost efficiency, alignment with our expectations for client service, and, in most cases, using the service internally ourselves to make sure they are the proper fit. Our thorough process ensures that we partner only with trusted vendors who share our commitment to excellence.
If you’re looking to improve employee acquisition, performance, or retention, Syndeo offers the right connections to simplify and enhance your HR processes, providing the premier outsourcing experience that defines our brand. Contact your Syndeo representative today to learn more about our preferred vendor partners.
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Let us take on your HR functions so you can strive for greatness.
Contact us.
